EcoGenics Natural Botanical Skin Care ProductsEcoGenics is an extraordinary, natural skincare system. The anti-aging and anti-wrinkle care products utilize the ancient healing and beauty secrets found in nature through a breakthrough process, called Cryolitic.™. which extracts the healing active compounds of living plant tissues as they are harvested - preserving them as closely as possible to their living form. Unlike alpha-hydroxy acids or retinal, which harshly strip the outer surface of the skin exposing a sensitive layer beneath, EcoGenics unique natural skin care products, are a gentle, compatible beauty care system that employs the deepest, most vital part of a living plant.

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EcoGenics Customer Ordering Policy
How To Order
Ordering is easy. Just browse our site, click on the items you wish to buy and add them to your Shopping Cart. When you have finished your selection, click Check Out and you will be brought to My Account. Simply enter your Account Number or create a New Account Number if you do not have one. You will then be asked to enter your Shipping, Billing and Credit Card information over a secure server.

If an item you order is temporarily out or stock, it will be posted "out of stock" on our website. If we know the date the item will be back in stock, it will be posted. If a partial order is shipped in multiple packages, or an backordered item is shipped at a later point in time, there will be no additional shipping charges.

Amending Your Order
You can amend or remove items from your Shopping Cart - just as easily as adding them. To do this click on "Shopping Cart"

How To Pay
Payment must be made online by credit card. We accept Visa, MasterCard and American Express.

Order by Phone
Please Call Toll Free - 877.372.6972
Local - 203.372.6972

Credit Card Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Credit Card transactions on this web site are protected by a secure server. Your name, address and credit card information are encrypted and cannot be read by anyone else.

Customer Receipt
After you have completed all the above details you will be given a confirmation receipt and order number which you can print out for your records. You will also receive a receipt via email.

Sales Tax
6% sales tax will be applied to all purchases with a Connecticut shipping address.

Return Policy
EcoGenics offers a 30 day return policy (exchange or refund) for all products purchased directly from EcoGenics Online provided that the product is returned with the sales receipt. Original shipping charge, if any, will not be refunded. Return shipping charges are the sole responsibility of the purchaser. Please be sure when you are returning a product you use a prepaid parcel using an insured carrier (UPS, Fed Ex, USPS).

Ship all returns to:

EcoGenics
78 Russ Road
Trumbull, CT 06611

EcoGenics is not responsible for lost or mis-delivered items sent uninsured. We will process your return as soon as we receive your merchandise. Please allow up to 2-3 weeks to receive your refund or exchange. EcoGenics cannot accept returns or exchanges for purchases made at any retail location or third party. Retail location and third party return policies may vary. Please contact them directly to return your merchandise. Retail locations and third parties cannot accept returns on purchases made through ecogenics.com.

Complaints Procedure
In the event that you need to make a complaint, for whatever reason, we will immediately address the problem to your satisfaction. If this can't be done straight away, we will target to resolve the issue within 48 hours.

Toll Free: 877.372.6972

Local: 203.372.6972

Facsimile: 203.371.4910

E-mail: info@EcoGenics.com

Available 24 hours a day, 7 Days a week. Customer Associates available 8:30am-7:00pm Monday to Friday. Answering service at all other times.